Terms and Conditions

Ticketing Terms and Conditions

1. About Us

These Terms and Conditions apply to all ticket purchases made directly with us.

By purchasing a ticket, you agree to be bound by these Terms and Conditions.

2. Contract Formation

A contract is formed once your payment has been successfully processed. All orders are subject to payment verification and security checks. We reserve the right to cancel any transaction that fails these checks.

3. Ticket Purchase

• It is your responsibility to check your tickets upon receipt. Errors may not be rectifiable later.
• All attendees, including infants, must hold a valid ticket unless otherwise stated.
• Tickets purchased through third parties are not covered by these Terms and Conditions.

4. Admission and Attendance

• We reserve the right to refuse admission or request any person to leave the venue for reasons including safety, licensing, or disruptive behaviour.
• Latecomers may be admitted at a suitable break in the performance.
• Mobile phones must be silenced during performances.
• Photography and recording policies vary by event and will be communicated where applicable.

5. Programme and Event Changes

We reserve the right to make changes to event details, including performers, content, seating, or timing, where necessary. Such changes do not entitle the ticket holder to a refund.

6. Pricing and Payment

• Ticket prices are as stated at the time of booking.
• All advertised prices are inclusive of fees.
• Full payment must be received before tickets are issued.
• We reserve the right to correct pricing errors and cancel affected bookings.

7. Concessions and Discounts

• Concessions are subject to availability and eligibility.
• Proof of eligibility is required at the time of purchase and/or ticket collection. All concession tickets must be collected from the Box Office and will only be issued upon presentation of valid identification. Only one concession or discount applies per ticket.
• Discounts cannot be applied retrospectively.

8. Children and Young Persons

• Children under 16 must be accompanied by a responsible adult.
• Some events may have specific age restrictions; these will be stated at the time of booking.

9. Ticket Delivery

• Tickets will be issued as e-tickets, or paper printed tickets upon request.
• Tickets must be presented either digitally or as a printed copy upon entry to event.
• We are not responsible for issues arising from printing or email delivery failures.
• We reserve the right to require tickets to be collected from the box office where misuse is suspected.

10. Lost, Duplicate, and Misused Tickets

• Replacement tickets are not guaranteed.
• Where duplicate tickets are issued, only the most recent version will be valid.
• Unauthorised duplication or resale of tickets may result in refusal of entry.

11. Resale and Transfer

Tickets may not be resold or transferred for commercial purposes without our prior written consent. We reserve the right to cancel tickets that are resold in breach of these Terms.

12. Refunds and Exchanges

As a registered charity, ticket income supports our work and is therefore non-refundable except as outlined below.

Tickets cannot be cancelled or refunded once purchased unless:

• The event is cancelled; or
• The event is rescheduled and you are unable to attend the new date.

In these circumstances, you will be offered one of the following:

• Transfer to an alternative performance (subject to availability)
• A credit for future use
• A refund to the original payment method

Refunds will be processed within a reasonable timeframe.

Exchanges may be permitted at our discretion, subject to availability, a minimum notice period, and an administration fee.

13. Fees and Charges

• A booking fee will apply per transaction.
• Additional charges (e.g. postage) will be clearly stated at the point of sale.
• Any included levies contribute to the maintenance and operation of the venue.

14. Accessibility

We are committed to providing accessible services:

• Customers are encouraged to inform us of access requirements at the time of booking.
• Accessible seating and companion tickets are subject to availability and eligibility.
• We reserve the right to review and amend access schemes where necessary.

15. Customer Responsibilities

• You are responsible for ensuring your contact details are accurate and up to date.
• You are responsible for checking event status and details prior to attendance.
• You must comply with all instructions from venue staff.

16. Behaviour and Safety

We reserve the right to refuse entry or remove any person whose behaviour:

• Is disruptive, abusive, or unsafe
• Affects the enjoyment of others
• Breaches venue rules or legal requirements

No refunds will be issued in such cases.

Security checks, including bag searches, may be carried out by licensed security staff.

17. Filming and Recording

By attending an event, you consent to being filmed, photographed, and/or recorded as part of the audience. These recordings may be used for promotional, marketing, or archival purposes.

Where filming or recording is taking place, this will be clearly indicated through signage at the venue and/or pre-event communications.

If you do not wish to appear in any recordings, please inform a member of staff upon arrival and we will make reasonable efforts to accommodate your request.

18. Liability

• Attendance is at your own risk.
• We are not responsible for loss, injury, or damage except were caused by our negligence.
• We are not liable for losses relating to personal arrangements such as travel or accommodation.
• Nothing in these Terms excludes liability where it cannot be excluded by law.

19. Force Majeure

We are not liable for failure to perform our obligations where such failure is caused by events beyond our reasonable control, including but not limited to extreme weather, industrial disputes, government restrictions, or public health emergencies.

20. Data Protection

Your personal data will be processed in accordance with our Privacy Policy. By purchasing tickets, you agree to such use.

21. Complaints and Disputes

• We aim to acknowledge complaints within 48 hours and resolve them as quickly as possible.
• If a resolution cannot be reached, alternative dispute resolution options may be available.
• These Terms do not affect your statutory rights.

22. General

• We reserve the right to update these Terms and Conditions at any time.
• The latest version will always apply to new bookings.

For further information, please contact our Box Office.