Visitor Safety Information 

We are very excited to welcome you back to Beacon Arts Centre for new exhibitions, outdoor and small scale performances and events!

In line with the current government guidance and Level 1 restrictions, we are open to the public for exhibition viewing, limited performances and events with enhanced hygiene and distancing measures in place to ensure a safe, enjoyable and contactless journey.

Have a question?

We’re here to help! A member of our Customer Service team will be available to help with any questions you have, anything you’re unsure of or any ticketing issues. Please get in touch via email at info@beaconartscentre.co.uk.

 

What's different?

We have made changes within the venue to ensure the safety of our visitors, customers, and staff.

We ask that you pay close attention to any notices, updates and guidance on our website and social media before visiting and to the signage both outside and inside the venue on arrival.

As things are a little bit different, please read through the info below so you know what to expect when you visit us.

Tickets and booking

All tickets must be bought in advance. If possible please book your tickets online.  If you are unable to do so, please email info@beaconartscentre.co.uk or leave a message by calling 01475 723723 and a member of the team will get back to you.

Our Box Office phone lines will be running at a reduced service and will be open from 10am-1pm Monday to Friday from Monday 7 June. 

If you are attending with more than one person, it is preferable for the whole group to be on one booking.

You can choose to save your ticket to your phone or print it off at home. Please don’t forget to bring it! We won’t be able to let you in without a valid ticket.

If you have already purchased a physical ticket, or have chosen to collect your ticket from the box office, please have the ticket or booking confirmation available to show to a member of staff.

Please note in order to comply with COVID-19 guidance,  bookings are subject to indoor gathering limits, as per the current level for Inverclyde.

In line with Level 1 restrictions, a maximum of 8 people from 3 different households can attend together. Please note that 2m physical distancing between individuals/households is in effect.

Before You Come

Please take care of yourself and think of those around you. If you are experiencing covid symptoms, for example, a fever, a persistent cough or a loss of taste or smell, you must not visit our venue.

You can read more about the symptoms of COVID-19 here. 

If a member of your household has symptoms or has tested positive for COVID-19 in the last 14 days, if you’ve been advised to self-isolate due to close contact with someone with COVID-19, or if you are quarantining following a visit abroad, you must not visit our venue.

If you have specific health needs and need support during your visit, or if you can’t wear a face covering please let us know in advance so that we can help you on arrival.

You can contact us at any time to let us know at info@beaconartscentre.co.uk

We kindly ask all visitors to our venues to download the NHS Protect Scotland App prior to visiting us.

The App will alert you if you have been in close contact with another App user who tests positive for coronavirus. And if you test positive, it can help in determining contacts that you may have otherwise missed.

All staff members have been asked to download the app too so that we can offer the maximum protection possible.

When You Arrive

Doors to the venue will open at least 30 minutes in advance of the show start time. There won’t be any access to the venue before that time. 

If you have to queue, we’ll ask you to do this outside in a physically distanced manner.

Upon arrival we will conduct a short health survey.

Before you come in, please put on a face covering and keep it on throughout your visit.

There will be a hand sanitiser station within the entrance to the venue. Please sanitise your hands on arrival and when leaving.

Your tickets will be checked at the door. Please have your printed tickets to hand or your e-ticket visible on your phone screen. Our staff will check your tickets without handling them.

Test & Protect Scotland

We will be collecting customer data for test and protect purposes. We are participating with NHS Test & Protect with the Check In Scotland QR Codes in place upon entering the venue. QR Codes can be scanned using your mobile phone camera, or alternatively, a free QR code scanning app. We ask that your mobile phone is set up in order to scan our code.

Find out more about test and protect here.

While You’re Here

We’ve removed multiple touch points within the foyer to reduce the risk of virus transmission and help keep our venue clean.

We’re carrying out enhanced cleaning with solutions effective against Coronavirus. Our venues are regularly fogged with proven anti-viral solutions that limit virus transmission on surfaces using a treatment that meets EN14476 standards, meaning it has been tested on enveloped viruses, like Coronavirus, and proven to kill them.

You’ll see our staff sanitising the venue on a constant loop. Please say hello!

Toilets

Our toilets have a reduced capacity, with urinals, sinks and cubicles blocked off to ensure we comply physical distancing. You may be asked to queue, in a physically distanced matter, before entering the toilet. Our facilities team will be cleaning the toilet every hour.

Performance Areas & Seating

Please maintain a 2 metre distance from those around you who aren’t in your social/household group and make your way to your seats/performance area as quickly as you can. 

Our team will take you directly to your seat – we don’t want you to get lost!

We’ve blocked off groups of seats in the auditorium for physical distancing purposes, so it’s important that you only sit in the seats that you hold tickets for. 

You might find it a little chilly. This is because we’re circling more fresh air around to create a healthy breathing environment. We are very pleased to be able to offer 100% fresh air ventilation in our venue.

Our friendly staff are here to help if you have any questions or problems while you’re here. Please treat them kindly and maintain a 2 metre distance when you’re talking to them.  

Bar & Café

We will be operating a table-only service in our bar and café, with 2m distancing between tables. No need to queue at the bar – you’ll be allocated a seat by a member of our team and your drink order taken.

Once you’ve got your order, you can feel free to sit and enjoy, or take it into the venue you are visiting.

Please note our bar and café have limited capacity, and once we are full, we won’t be able to serve anymore, so please don’t queue at the bar.

*Our bar and café will be open for certain performances and you will be notified of this in any pre-show emails.

When The Show Is Over

At the end of the show please stay in your seat until directed to leave by the Front of House team. As we have one-way systems in place, and multiple exit points, you will be asked to leave by a different exit than normal!

We need to maintain a strict divide between Front of House and Back of House for the safety of audiences and artists. This means that we won’t be able to accept any gifts for performers and there won’t be any meet and greets.  

When You Get Home

If you, or any member of your party, develop COVID-19 symptoms at any time after your visit, you must contact NHS Scotland without delay to arrange a test. They will advise you who you should contact and tell you how to send an alert via the Protect Scotland App.

We’d love to know how your visit went so we may send a follow up e-mail after your event. Please take a few minutes to let us know what we did well, and what we could do better. 

Enjoy your visit!

Beacon Arts Centre Team

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